Track your order

When your order ships out, you will receive a Shipping Confirmation email with your tracking number from Shoperocity. 

Depending on the product ordered, warehouse location and sometimes due to high demand, it may take up to 5 business days for the shipping confirmation email to arrive in your inbox and the order may take between 7 to 30 business days to be delivered. Please make sure to double check the description to see the delivery time frame for your specific country.

Once you receive the email with the tracking number, follow these steps to easily check on your delivery status.

1.Visit the website: 

 

https://www.17track.net/en

2. Enter Your Tracking Code, provided in the Shipping Confirmation email

3. Click the “Track” Button

Things to Keep in Mind:

Order Numbers do not instantly update with available Delivery Status.

If your tracking number entered shows that it is currently unavailable, do not be alarmed – Your order has been shipped out and is in transit to the local post office. Tracking should update within 1-2 business days.

For further assistance, don’t hesitate to e-mail us at support@shoperocity.com and we’ll be more than happy to help you.