FAQ

 Where are you located 

How secure is my shopping with you? Is my data protected?

Where does Shoperocity ship?

What are your hours of operation?

How can I find more information about a product?

How do I check on the status of my order?

How do I remove something from my cart?

How can I check on the status of my order? 

How can I edit my shipping address? 

Why isn’t my tracking number working? 

Which forms of payment can I use?

Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card? 

Can I use Paypal to pay for my order?

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Where are you located? 

Our company is based in Vancouver, Canada but we deal with customers from all over the world.

How secure is my shopping? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Where does Shoperocity ship? 

We ship worldwide. However, shipping is not possible to PO Boxes, APO addresses.

What are your hours of operation? 

The Shoperocity website is available 24 hours a day, 7 days per week. If you have a question, please email us and we will get back to you as soon as possible.

How can I find more information about a product? 

If something catches your eye, click on it to go to the product details page. If you're not seeing the information you’re looking for, then get in touch with us  and we’ll find the answer for you!

How do I remove something from my cart? 

On the site: click the shopping cart icon in the upper right corner of the page. Click “x” to the right of the item name or change the number of items to 0.

How can I check on the status of my order? 

To view the status of your order, we will send you an email with tracking info when your order ships.

How can I edit my shipping address? 

If you need to change the shipping address on an order that’s in progress, please contact Shoperocity and we'll do what we can to help. Please note that a delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order!

How do I return an item? 

We want you to absolutely love your purchase, but we understand that sometimes things just aren’t right. If you’d like to return any item not marked ‘Final Sale’ for a refund, simply contact our customer support team. If you need to get an item replaced or exchanged, please contact us at support@shoperocity.com !

Why isn’t my tracking number working? 

We send you a shipping notification email right when your order is shipped, but depending on your location, it may take a couple of days for your tracking number to start showing the progress of your order. Please check back later to see your order moving, or get in touch with us if you need anything else.

Which forms of payment can I use?

We accept VISA / MasterCard credit cards  or VISA,/ Mastercard debit cards as well as payment with PayPal.

Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card.

Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

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Paypal

Paypal offers Buyer protection and favours consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.
If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly. 

What if I don't have a Paypal Account?!

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.

1) MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED

Just click on "Pay with Debit or Credit Card" or "Check out as a Guest".

2. ENTER YOUR CREDIT CARD'S DATA

Address, email & phone number may also be requested depending on your country. When you are done, click on "Review and Continue".

3. CLICK ON "PAY NOW"

4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)

 TROUBLESHOOTING PAYPAL PAYMENTS

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:

1) I am not getting redirected to PayPal at all. Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this 

 2) PayPal is not accepting my credit card. Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

3) I can't find a "Pay with Debit or Credit Card?" option.  Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. If you are still unable to troubleshoot the cause of your Paypal error, Click here to find out why

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